This is a challenging time for our country and the world, and we are all impacted in some way by the effects of COVID-19. We hope the information here provides our residents with answers and the resources they need to help with their personal circumstances. We will update this website as new information becomes available. The property management team continues to be here for you and is working on rotating schedules to be able to answer your calls and emails.
We are in this together and we are here for you.
Currently we have implemented the following operational safeguards:
- Regular cleaning procedures have been increased in all common and amenity spaces and are being performed with EPA-approved disinfectants.
- Per CDC updated guidance, fully vaccinated guests and employees are strongly recommended to wear face coverings in our office or amenity areas. Face coverings are required for those who are not fully vaccinated.
- Amenities may be limited in use and capacity based on state or local regulations.
- We are encouraging online rent payment via the resident portals to reduce visitors to the leasing offices.
- Maintenance visits may be limited if the residents of an apartment have tested positive for COVID-19.
- Precautionary signage has been posted throughout the communities with reminders about face coverings and any amenity limitations.
Frequently Asked Questions
1. What is management doing at my community to respond to COVID-19?
Property Management has a dedicated team focused on staying informed as this pandemic frequently changes. We are relying on updates and recommendations from the Centers for Disease Control (CDC) to guide us in responding to concerns at our communities and in our offices. We are focused on the well-being of our residents and teams and trying to make good decisions with the information available to us.
2. Are there any known cases of the Coronavirus at my community?
We know this has been a trying time with a lot of uncertainty. Residents are not required to disclose their medical information with us, and we cannot ask; so, we really do not know for certain. If you think that you or someone you know has COVID-19, please contact your health care provider.
If we are notified of a confirmed case of COVID-19 at our community, we will communicate it to our residents as necessary and follow any current CDC recommendations.
3. What is your team doing to prevent the spread of illness?
Masks are required for any residents, guests, or employees who have not been vaccinated while on our communities. We have established cleaning standards of our office and amenity spaces according to CDC recommendations. Social distancing reminders are visible throughout our offices. We have limited the capacity of our amenity spaces if advised by local authorities.
We reserve the right to adjust office hours, capacity and staffing at any time without notice, as well as any of the procedures outlined above, during this time and appreciate your patience as we do our part to minimize the spread.
4. How are maintenance requests being handled?
Once you are moved in, you may have some minor maintenance needs. We appreciate your patience as we typically see a higher volume of requests during the initial move-in process as residents get settled into their home.
To protect our employees, we have instructed our maintenance team members to ask the following questions before entering an occupied apartment:
- Is anyone in this apartment under quarantine?
- Is anyone in this unit showing flu-like symptoms or otherwise feeling ill?
- Has anyone in this apartment been exposed to anyone with COVID-19 or been in a high risk setting such as a medical facility in the last 14 days?
If anyone in the apartment is affected by any of the above conditions, then our maintenance team will need to contact an outside vendor to complete your request. That will be done as quickly as possible.
1. Is anything changing with my move-in schedule?
Move-in schedules vary across our portfolio of (remove this) communities; however, you should be receiving an email with specific instructions regarding your community’s move-in schedule. Feel free to contact your leasing office if you have questions.
2. What if a resident is under quarantine when scheduled to move in?
We hope this does not happen but if any incoming resident must quarantine for any reason, they can elect to delay your move-in. Please understand that we cannot prevent a resident from taking occupancy of their unit. Health advice is to quarantine in their “home”, and once the lease begins that home is their (remove this) apartment.
Lease Terminations Due to COVID-19:
1. If in-person classes have been cancelled, can I get out of my lease?
Our community operates separately from the University, and as a result, school closings do not impact our operations or lease agreement. Our community will continue to operate and provide housing for our residents who choose to continue to remain living in their apartment home.
2. If I get sick, can I terminate my lease?
Unfortunately, leases cannot be terminated. If you are diagnosed with COVID-19, please let your roommates know and notify your local management office. While we do not disclose any personal information, as a courtesy, we do instruct our communities notify residents if there is a confirmed case.
Resident Quarantine and/or Exposure:
1. How are you handling students who may need to be quarantined, especially if one roommate becomes exposed or ill? How will you plan to protect the other roommates?
Because we are not medical experts, we encourage residents to consult the CDC Website or local health department for quarantine guidelines. It is important that roommates have open communication about potential illness so that each can assess the situation with guidance from healthcare experts. We expect more residents to self-quarantine without telling us, so if you are not vaccinated it is best to practice social distancing and assume that quarantines are happening.